Surfboards, Sailboards, Bicycles and Musical instruments are not included in passengers free baggage allowance and are accepted as excess baggage on a space available basis only. This is a Special Service Request (SSR). If you would like to travel with items which are not considered as checked baggage (luggage), you must inform this to FlyAllways when you make a booking. Another option is to mention this 48 hours prior to departure for transportation of these goods. Security must then approve the transportation and an email will be send when/if it has been approved.
All baggage over and above the free baggage allowance of twenty kilos (23 kg.) or fifty pounds (50 lbs.) and above the dimension of 55 cm long x 25 cm width x 120 cm height per adult/child passenger and excluding the items mentioned above as personal items will be charged for at the appropriate excess baggage rate. Excess baggage rates can be found on our Baggage Regulations page.
It means that any request for carriage by a Passenger recorded by the Carrier or its Authorized Agent. Reservations will only be confirmed when they are recorded in the Carrier’s computerized reservation system. On the request of the Passenger, the Carrier shall provide a Reservation confirmation if space is available.And a reservation is final if a Passenger has paid all amounts due for the Ticket.
You are required to bring your passport when making your reservation. If a Passenger has not paid all amounts due for the Ticket before the specified ticketing time limit indicated by the Carrier or its Authorized Agent, the Carrier shall be entitled to cancel the Reservation without notice and to allocate the seat to another Passenger, without having any further obligation towards the relevant Passenger who had not paid and with any liability on the part of the Carrier. Certain Fares are subject to conditions that limit or exclude the possibility of modifying or cancelling Reservations.
How many passengers can be booked on a reservation?
You may book up to nine (9) passengers on a single reservation.
If you would like to book more than (9) passengers in a single booking, you must go to one of the FlyAllways sales points in your city. A booking for 16 or more persons it’s considered group travel.
Our flight schedules are loaded 180 days out; therefore, you are able to book reservations online up to almost six (6) months in advance.
You may cancel your issued ticket up to 24 hours prior to the scheduled departure of your flight by contacting your travel agent, or the FlyAllways ticket office, where our staff will be happy to assist you. Depending of the fare rules penalties applies (each ticket has different fare rules).
Special Service Requests
All special requests can be submitted during the time of your reservation. This can either be done through the booking system on our website, or at your travel agent and FlyAllways ticket offices. All special requests must be arranged during the purchase of your ticket.
Note: If you don’t submit your special request while purchasing your ticket, you have the chance, while being at check in at the airport that the special request cannot be granted due to the limited available space on the aircraft.
FlyAllways does accept unaccompanied minors under special conditions. For more information about unaccompanied minors services please contact one of our sales offices.