Delayed, lost or damaged baggage
If your baggage is delayed or lost, despite our care and attention, we will do our best to send it back to you as soon as possible, please contact our office.
Reporting delayed baggage
If you discovered in the baggage claim area that your luggage is missing, please immediately visit the staff of the Fly Allways office at the airport, and fill out a Property Irregularity Report (PIR)
For each bag you have checked in before departure, you have received a baggage claim tag. Make sure to save these Tags until you have received all your baggage.
Normal use of your luggage may result in scratches, marks and dents on your luggage and in other minor damages. We are not liable for this.
If you discover other, larger types of damage to your luggage, please report it to us as soon as you arrive. Or send a written claim to customer service within 3 days of arrival by filling out the contact form on our website.
If something is missing in your luggage
If the contents of your baggage were missing as a result of theft, you must notify the staff of Fly Allways at the airport immediately upon arrival.